Security Centre

The Cash Money Security Centre provides resources to help you guard your information. We strive to offer safe online Payday Loans and Lines of Credit. And we're committed to keeping your personal and financial information private within your secured account.

Read on to learn how you can safeguard your money and your identity. As always, we're here for you! Call our Customer Service team with any questions or if you need help with your application, account, or loan.

Security & Scam Alerts

Be wary of fraudsters and scam artists impersonating Cash Money. If you receive a suspicious call, letter, or email, please contact the Cash Money Fraud Department to verify authenticity before sharing any confidential information.

Below are currently known scams. In the event you're contacted by one of these organizations or individuals, or think you have been contacted by them, DO NOT SHARE any of your personal or sensitive information. Hang up and call Cash Money directly.
What To Look Out For

All authentic Cash Money emails will include @cashmoney.ca at the end of the address.

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Cash Money communications will come from:

Email@email-cashmoney.ca

CustomerService@cashmoney.ca

CMCustomerHotline@cashmoney.ca

CustomerService@e.cashmoney.ca

CashMoney@e.cashmoney.ca

Text:74747 or 56565

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Watch out for emails coming from generic domains such as:

@gmail.com, @hotmail.com, @outlook.com, or other personal email providers

Example: cashmoney1@gmail.com

Loan and Debt-Collection Scams

Loan scams involve individuals who pretend to be Cash Money representatives. They offer fraudulent loans to Clients or send illegal, fraudulent debt-collection communications. Sometimes these scams are initiated by Clients on websites they do not realize are fraudulent, and other times the scam messages are received unsolicited by the Client. These communications have been made in the form of calls and emails and are not sent by Cash Money or any of our affiliates.

Most loan scams involve a “finance charge” fee. Individuals claiming to represent Cash Money will send fraudulent loan paperwork and a fake cheque to Clients. Clients are instructed to deposit the cheque and then use a portion of their loan to pay the “finance charge”. When the fake cheque bounces, the Client is at a loss for both the face value of the cheque and the “finance charge”.

Cash Money never adds a “finance charge” as part of a loan approval process. Cash Money does not pay out loans by cheque, and Cash Money will never send unsolicited loan documents to Clients via email.

To appear legitimate, the individuals performing these scams will often copy logos and other images from the Cash Money website, however closer inspection reveals the loan documents are fraudulent.

Examples of Red Flags in Fraudulent Loan Documents

  • Copied Cash Money logo and/or other images from the Cash Money website

  • Use of the company name “CASH ONE HOUR PAYDAY LOANS”

  • Mention of a “finance charge”

  • Various spelling errors, grammatical errors, inconsistent fonts/font sizes, and a pixelated watermark of the Great Seal of the United States

  • Generic email address (cashmoneycanada1@gmail.com) is used. Legitimate Company email addresses will always end with “@cashmoney.ca” or “@curo.com”

  • Phone number is not registered with Cash Money

Warning Signs for Debt-Collection Emails & Other Communication Forms

  • Message comes from a personal email account, such as Gmail, AOL, Hotmail, or Outlook

  • Email domain does not include @cashmoney.ca

  • Fictitious case numbers and outstanding amounts

  • Threats of criminal or legal action

  • Threats to email or fax information to your current employer or references

  • Threats to confiscate all your salary and/or wages

  • Demands for immediate payment and a sense of urgency to repay

Warning Signs for Debt-Collection Calls

  • Use of profane language or incorrect grammar

  • Overly aggressive or rude comments

  • Threats of violence, or criminal or legal action

  • Call comes from an overseas telephone number

  • Demands for immediate payment and a sense of urgency to repay

  • Refusal to provide pertinent information regarding the alleged debt

Have You Experienced Fraud?

A Step-by-Step Guide

1) Contact Cash Money’s Fraud Department to report fraudulent or suspicious activity on your account.

2) Contact the credit bureaus to check your credit report. Look for any information that corresponds to the scammer’s communications, or transactions you did not make. You may want to sign up for credit monitoring to help you detect future theft or fraud attempts.

  • TransUnion: 1-800-663-9980
    https://www.transunion.ca/assistance/fraud-victims-resources
  • Equifax: 1-800-465-7166
    https://www.consumer.equifax.ca/personal/dispute-credit-report/

    • 3) Contact your local police to file a report so they can investigate and possibly prevent these scams from happening.

    4) Contact your bank to inform them of the fraudulent activity. They may be able to reverse or block suspicious transactions and keep a “paper trail” of the issue.

    5) Contact the Canadian Anti-Fraud Centre to keep them informed of active scams.

    Fraud Department

    Suspicious Activity

    If you receive a questionable call, letter, or email claiming to be Cash Money, contact us directly to verify authenticity. Call 1-844-703-0996.

    Account Verification

    DO NOT give out personal, sensitive, or payment info if the person contacting you cannot confirm the details of your loan.

    Prepayment

    DO NOT forward a payment through Western Union or load funds onto a prepaid card to receive a loan. Cash Money would never ask for money up front to provide a loan.

    Additional Security Resources

    Canadian Anti-Fraud Centre

    The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on matters like mass marketing fraud, advance fee fraud, internet fraud and identity theft. To report fraud, visit the CAFC website or call 1-888-495-8501.

    Competition Bureau of Canada

    A reliable source of information regarding fraud awareness and prevention is the Competition Bureau of Canada.

    Canadian Bankers Association

    You can find many useful consumer protection articles from the Canadian Bankers Association.

    Local Law Enforcement

    Be sure to check out your local law enforcement's website for info on fraud awareness and how to report fraud.

    Western Union

    Have you sent funds through Western Union you believe were fraudulent?

    Report fraud directly to the Western Union fraud reporting service online or call 1-800-448-1492.

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    • Loan availability and loan amounts vary by location. Cash-based services such as money orders, money transfers, the ability to pick up cash or make a payment with cash at the branch vary by location. Visit the store finder page at www.cashmoney.ca/find-a-store for each branch’s list of services.
    Lending decisions and funding times are subject to system limitations.
    15-minute funding available only when using Interac e-Transfer® (up to $10,000). Payments and funding via Interac e-Transfer are subject to bank processing times, bank participation, and system limitations, including daily send limits. Interac e-Transfer is a registered trade-mark, and the Interac logo is a trade-mark of Interac Corp. Used under licence.
    Lines of Credit: Loan maximum of $10,000, based on a completed application, net pay, and other qualification requirements, as well as customer verification, including a credit check. Payments are due on scheduled income deposits. Cash Money offers personal loans and is not a credit repair service. APR/Annual Interest Rate 46.93%. BC Licence #83707.
    Auto Equity Loan: Loan maximum of $10,000. APR 34.99% - 46.93%, based on a completed application, net pay, and other qualification requirements, as well as customer verification, including a credit check. Security search and lien fee is $50. Payments are due on scheduled income deposits. Cash Money offers personal loans and is not a credit repair service.
    †Cash Money reports Auto Equity Loan payment history to Equifax® Canada credit bureau so it can help build your credit if used responsibly. Building credit is accomplished by paying all your bills on time every month. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and may impact your ability to build credit.
    ‡Loan Protection: Must be 18 years of age or older and under 70 years of age to be eligible. The optional Loan Protection Plan is a Credit Group Insurance Plan Underwritten by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company.
    Payday Loans are high-cost loans. Loan amounts are subject to net pay and other qualification requirements. Promotional rates not available in Alberta, Manitoba, or New Brunswick.
    British Columbia Residents: The maximum charges permitted in British Columbia for a Payday Loan is 15% of the principal. We charge $15 per $100 borrowed. On a $300 loan for 14 days, the total cost of borrowing is $45, with a total payback amount of $345 and an APR of 391.07%. BC License #50066.
    Manitoba Residents: The maximum allowable charge for a payday loan is 17% of the principal amount of the loan. We charge $17 per each $100 loaned. Sample loan on a $300 loan for 12 days, the cost of borrowing is $51, the total that must be repaid is $351, and the APR is 517.08%. To learn more about your rights as a payday loan borrower, contact the Consumer Protection Office at 1-204-945-3800, 1-800-782-0067 or visit https://www.gov.mb.ca/cp/cpo/.
    Newfoundland Residents: The maximum allowable cost of borrowing under payday loan agreements in Newfoundland and Labrador is $14 per $100 borrowed. We charge $14 per each $100 borrowed. On a $300 loan for 14 days, the total cost of borrowing is $42, with a total payback amount of $342 and an APR of 365.00%. License #21-23-CA291-1.
    Nova Scotia Residents: The cost of borrowing is $15.00 per $100 on a $300 loan for 14 days (391.07% APR).
    Ontario Residents: The maximum allowable cost of borrowing per $100 borrowed in Ontario is $15. We charge $15 per $100 borrowed. On a $500 loan for 14 days, the cost of borrowing is $75, with a total repayment amount of $575 and an APR of 391.07%.
    Saskatchewan Residents: The maximum allowable cost of borrowing under payday loan agreements in Saskatchewan is $17 per $100 borrowed. We charge $17 per each $100 borrowed. On a $300 loan for 14 days, the total cost of borrowing is $51, with a total payback amount of $351 and an APR of 443.21%.
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